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Cancellation & Returns

  • Cancellation & Return Policy
At [Your Lens Shop Name], customer satisfaction is our top priority. We understand that sometimes you may need to cancel an order or return a product. Please read our policy carefully to understand how cancellations, returns, and refunds are handled.
  • Order Cancellation
  • Orders can be cancelled before they are shipped.
  • Once the order has been dispatched, cancellation requests will not be accepted.
  • To cancel an order, please contact our customer support team with your Order ID as soon as possible.
  • Return Eligibility
You may request a return under the following conditions:
  • The product is unused, unworn, and in original condition
  • The product is returned within 7 days of delivery
  • The product includes original packaging, tags, and accessories
  • The product is not damaged or altered in any way
  • Non-Returnable Items
  • Contact lenses once opened
  • Customized or prescription lenses
  • Products marked as Final Sale
  • Items damaged due to improper handling or misuse
  • Contact Us
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