Returns And Exchanges – RC Drone Pro

Return

Policy

Product Swap

Refund and Exchange

Return and Exchange

1. Return Policy:

At Drone, we are committed to ensuring your satisfaction with our products. If you are not entirely happy with your purchase, we’re here to help.

1.1 Eligibility for Returns:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.2 Time Frame:

You have 12 days from the date of purchase to initiate a return.

1.3 Return Process:

To initiate a return, please contact our customer support team at support@drone.com. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.

1.4 Return Shipping:

Customers are responsible for the cost of return shipping. Please ensure that the returned item is well-packaged to prevent damage during transit.

1.5 Refund:

Once we receive your returned item, our team will inspect it and process your refund. Refunds will be issued to the original payment method within 12 business days.

2. Exchange Policy:

2.1 Eligibility for Exchanges:

We offer exchanges for defective or damaged items. If you need to exchange a product for the same item, please contact us within 7 days of receiving the order.

2.2 Exchange Process:

To initiate an exchange, please contact our customer support team at support@drones.com. Provide details about the issue, and our team will guide you through the exchange process.

2.3 Exchange Shipping:

Drone will cover the cost of shipping for exchanged items in the case of defective or damaged products.

2.4 Replacement:

If the item is out of stock, we will issue a full refund for the original purchase amount.

3. Return and Exchange Conditions:

Returns and exchanges are subject to the eligibility criteria mentioned above.

All returned items must be accompanied by a valid Return Authorization (RA) number provided by our customer support team.

We reserve the right to refuse returns or exchanges that do not meet our policies.

4. Contact Us:

For any questions regarding our Returns and Exchange Policy, please reach out to our customer support team at support@drones.com or call 1122334455.

Thank you for choosing Drone. We appreciate your trust in our products, and we strive to provide the best possible service.

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