Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund policy below:

Eligibility for Refunds

  • Refund requests must be made within [X days] of purchase.
  • To be eligible for a refund, the item/service must be unused, undamaged, and in the same condition that you received it.
  • Certain products/services may be non-refundable (such as digital downloads, customized items, or gift cards). These will be clearly stated at the time of purchase.

Refund Process

  • To request a refund, please contact us at [Your Email/Phone] with your order details.
  • Once your request is reviewed and approved, we will process the refund to your original method of payment.
  • Refunds may take [X business days] to appear in your account, depending on your payment provider.

Partial Refunds

In some cases, only partial refunds may be granted (if applicable), such as:

  • Items not returned in their original condition.
  • Requests made after the refund eligibility period.

Non-Refundable Situations

If you experience any difficulty accessing our website or services, please let us know. We take your feedback seriously and will work to address any issues promptly.

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Services already provided or partially completed.

Exchanges (if applicable)

If you received a defective or damaged product, we are happy to provide an exchange or replacement. Please contact us within [X days] of receiving your order.

Calmura

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Opening Hours

Monday – Saturday: 9:00 AM – 8:00 PM

Sunday: 10:00 AM – 5:00 PM

Open on holidays by appointment only

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