Welcome to Fresh Finds! We want you to be completely satisfied with your purchase, and we understand that sometimes returns or refunds may be necessary. This Return & Refund Policy outlines the procedures, conditions, and guidelines for returning products, requesting refunds, and resolving issues related to your purchases from Fresh Finds. By making a purchase or using our services, you agree to comply with this policy and any applicable terms and conditions.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Certain products may have specific eligibility criteria or restrictions based on their nature, such as perishable goods, customized items, or hygiene-sensitive products. Please review product descriptions and eligibility details before making a purchase.
If you wish to initiate a return, please contact our customer support team within [number of days] days of receiving your order. You can reach us via [contact methods], providing your order number, product details, reason for return, and any relevant information or documentation. Our team will guide you through the return process and provide instructions for returning the item(s).
Once your return request is approved, you will receive a return authorization number (RMA) and instructions on how to return the item(s). You are responsible for securely packaging the product(s) and arranging for return shipping to the designated address provided by Fresh Finds. We recommend using a trackable shipping method and obtaining proof of shipment for your records.
Returned items must be in their original condition, unused, unopened, and free from damage, stains, or alterations. All original packaging, tags, labels, accessories, and documentation must be included with the return. We reserve the right to reject returns that do not meet these conditions or are not accompanied by a valid RMA number.
Upon receiving your returned item(s), our team will inspect the product(s) to verify eligibility and condition. If the return is approved, we will process a refund or exchange based on your preference and the availability of replacement products. Refunds are issued to the original payment method within [number of days] days of approval.
Refunds are processed based on the original payment method used for the purchase. If a refund is approved, you will receive an email notification confirming the refund amount and transaction details. Please note that shipping charges, handling fees, and any applicable taxes or duties are non-refundable unless the return is due to our error or product defect.
Certain items are non-returnable or may be subject to restocking fees, such as clearance items, final sale products, perishable goods, personalized or customized items, intimate apparel, and opened software or media. Please review product descriptions and terms carefully before making a purchase.
If you receive a damaged, defective, or incorrect item, please contact us immediately for assistance. We will arrange for a replacement, exchange, or refund depending on the nature of the issue and product availability. Please provide photos or evidence of damage to expedite the resolution process.
Orders that are cancelled before shipment may be eligible for a full refund. Once an order has been shipped, standard return procedures apply as outlined in this policy. We reserve the right to cancel orders, limit quantities, or refuse service as necessary.
As a customer, you are responsible for providing accurate information, following return procedures, and complying with our policies and guidelines. Any misuse, abuse, or fraudulent activity may result in denial of returns, refunds, or future service.
